Shipping policy
Thank you for shopping with J@.t1628 . Below are the terms and conditions that make up our Shipping Policy.
1. Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there are significant delays.
2. Shipping Time
Estimated shipping times depend on your location:
- Australia: 5–10 business days
- United States & Canada: 7–12 business days
- Europe: 7–15 business days
- Rest of the World: 10–20 business days
Please note that delivery times are estimates and may vary.
3. Shipping Costs
Shipping costs are calculated at checkout depending on your location and the shipping method selected.
Occasionally, we may offer free shipping promotions on selected products or orders.
4. Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor your package.
5. Customs, Duties and Taxes
We are not responsible for any customs fees, import duties, or taxes that may apply in your country. These charges are the responsibility of the customer.
6. Lost or Delayed Packages
If your package is lost or significantly delayed during transit, please contact our support team and we will assist you in resolving the issue.
7. Incorrect Address
Please make sure your shipping address is correct when placing an order. We are not responsible for packages delivered to incorrect addresses provided by the customer.
Returns
We accept returns within 30 days of receiving your order. To be eligible for a return:
- The item must be unused and in the same condition that you received it.
- The item must be in the original packaging.
- Proof of purchase is required.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Wrong Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos of the item.
Non-Returnable Items
Some items cannot be returned, including:
- Gift cards
- Personal care products
- Items on clearance sale
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or incorrect.
8.Privacy Policy
Information We Collect
When you make a purchase, we collect:
- Name
- Billing address
- Shipping address
- Payment information
- Email address
- Phone number
How We Use Your Information
We use this information to:
- Process your orders
- Communicate with you
- Screen orders for potential fraud
- Improve our store experience
Sharing Your Information
We share your personal information with trusted services like Shopify to help operate our online store.
Your Rights
You have the right to request access, correction, or deletion of your personal information.
9. Terms of Service
Online Store Terms
You must be at least 18 years old or have permission from a parent or guardian to use this website.
Product Information
We try to display product colors and images as accurately as possible, but we cannot guarantee your device screen will display them perfectly.
Pricing
Prices for our products may change at any time without notice.
Prohibited Uses
You may not use our website for:
- Illegal activities
- Fraudulent purchases
- Distributing harmful software
Changes to Terms
We reserve the right to modify these terms at any time.
10. Contact Us
If you have any questions about your order or shipping, please contact us: